• ORDERING PROCESS

  • Image slide

  • Tell your brand's story through images

ORDERING PROCESS

Image slide

Tell your brand's story through images

Found Something not in stock?

We have 1000's of style and colour combinations available to us that it is impossible to keep them all in stock.

Browse our supplier catalogues for something you like and then send an email to us at shop@grandisons.com.au and include these details.

Copy & paste the following -

Internet order date

Your Name:

Business Name:

Delivery Address:

Phone number:

Your email:

Garment/item code:

Colour:

Size:

Quantity:

If you require printing or embroidery for a job we have not done for you before, please attach a high resolution image with your requirements and what size (width) it should be. We will get back to you with any questions or further requirements.

We will dispatch goods when full payment has been received.

We endeavour to have all in stock items (non printed) dispatched within three working days of payment receipt. For large orders, custom orders or back orders, we will give an estimated delivery date at time of ordering.

We deliver via Australia Post or local courier local area & Adelaide areas

Additional charges will apply for urgent or special deliveries.

PAYMENT

We will dispatch goods when full payment has been received.

Payment can be made by :Direct deposit into our bank account,

RETURNS

A full refund or exchange will be offered on any faulty item.
We do not offer a refund on incorrectly chosen, unwanted gifts or where you "change your mind "PLEASE CHOOSE CAREFULLY. All claims for exchange or return must be made by email. If approved you will be given a return authority to return the items.
We will exchange items if you have chosen the incorrect size only if :

- Item is in original condition with packaging, swing tag and re-saleable- All postage is cover by purchaser (we recommend Registered Post)- The item is currently in stock and not a clearance item- A 25% restocking fee is paid- Claim is made within 7 days from date of delivery

Items embroidered or printed cannot be returned for exchange.

If any order is found to be incorrect as a result of an error by Grandisons, goods will be re-supplied and any extra freight will be covered by us.